Refund and Return Policy:
At, we strive to provide high-quality software products, digital services and exceptional customer service. If you’re not satisfied with your purchase of our software product(s) or digital services, we offer a transparent refund policy to ensure your confidence and satisfaction.

30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on all software products and digital services purchased directly from If you’re not completely satisfied with your purchase for any reason, you may request a refund within 30 days of the purchase date.

Eligibility Criteria for Refunds:
To be eligible for a refund, your request must meet the following criteria:

Timely Request: The refund request must be made within 30 days of the original purchase date.

Unused Software: The software product(s) must not have been activated, registered, or used in any way. We reserve the right to verify the activation status before processing a refund.

Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, along with your refund request.

Non-Refundable Circumstances:
Refunds may not be available in the following circumstances:

Expired Refund Period: Refund requests made after the 30-day refund period will not be eligible for a refund.

Product Activation: Once the software product has been activated, registered, or used, it becomes ineligible for a refund.

Third-Party Purchases: If you purchased our software product(s) or digital services through a third-party retailer or reseller, you must adhere to their refund policy.

Refund Process:
To request a refund, please contact our customer support team at [email protected] or WhatsApp +233553460351 with the following details:

  • Your full name
  • Order number
  • Reason for the refund request
  • Proof of purchase

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment within 14 working days.

We do not offer exchanges for software products. If you require a different software product, you will need to request a refund for the original purchase (if eligible) and place a new order for the desired product.

Changes to this Policy: reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

Contact Us:
If you have any questions or concerns about this refund policy, please contact our customer support team at [email protected]. We’re here to assist you and ensure your satisfaction with our software products.

Contact a Satetra Enterprise representative

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